LEGAL

Terms of Service

Last updated: 20 April 2026

1. Parties and acceptance

Access to any of our services — website, free trial, OSIGC platform subscription, consulting engagements or training — implies full and unreserved acceptance of these terms. If you do not agree to them, please refrain from using the services.

2. Services provided

OSIGC offers two main service lines:

2.1 OSIGC Platform (SaaS)

Software-as-a-Service for small and medium businesses, covering commercial, ERP and operational management. It is commercialised in phases:

• Phase 1 — Automated Sales System: CRM, opportunity pipeline, online booking, customer messaging, email marketing and reporting. Price: €149/month plus a one-off €800 setup fee (VAT excluded).
• Phase 2 — Custom end-to-end ERP: integrated sales, purchasing, inventory, invoicing and accounting, scoped and priced after a discovery engagement.
• Phase 3 — Advanced Planning: forecasting, S&OP and optimisation models integrated with the ERP.

2.2 Consulting and professional services

Specialised consulting in supply chain, ERP implementation (SAP S/4HANA, OMP, IFS, Odoo), advanced planning, operations transformation and specialist talent network.

3. Free trial

OSIGC offers a free trial of Phase 1 for 7 calendar days from instance creation. The trial requires no credit card and may be cancelled at any time at no cost. After the trial expires the instance enters a suspension grace period; if the Client does not confirm a paid subscription, uploaded data may be deleted after 30 days of inactivity.

4. Subscription, pricing and billing

• Subscriptions are billed monthly or annually.
• Prices are stated in euros and exclude VAT, which will be added where applicable.
• Payments are processed through external providers (Stripe). The Client accepts, in addition to these terms, the terms of the corresponding payment provider.
• Each cycle is billed in advance and invoices are delivered electronically to the billing email provided by the Client.
• Non-payment of an invoice will result in suspension of the service 15 days after the due date, subject to prior notice.

5. Consulting services

Consulting services will be set out in a proposal and, where appropriate, a specific agreement detailing scope, deliverables, schedule, assigned team, price and payment terms. These terms apply on a subsidiary basis to anything not expressly covered by that agreement.

6. Client obligations

The Client agrees to:

• Provide true, accurate and up-to-date information when purchasing and using the services.
• Keep access credentials confidential and secure; the Client is responsible for any use made of them.
• Not use the platform for unlawful, fraudulent or immoral purposes, or in a way that infringes third-party rights.
• Not attempt to access restricted areas, reverse-engineer the software, introduce malicious code or interfere with the normal operation of the systems.
• Comply with any applicable law, including data-protection law when processing third-party personal data through the platform.

7. Intellectual property and data

The software, source code, brand, design and all other elements of the OSIGC platform belong to OSI Global Consulting SL or its licensors and are protected by intellectual and industrial property laws. OSIGC grants the Client a non-exclusive, non-transferable licence, limited to the duration of the subscription, for use of the software under these terms.

All data uploaded or generated by the Client inside their instance remains the Client's exclusive property. OSIGC only processes it as set out in these terms, the Privacy Policy and the corresponding data-processing agreement.

8. Availability and support

OSIGC undertakes to keep the service reasonably available and to resolve incidents as promptly as possible. Scheduled maintenance windows may take place; those that imply significant downtime will be announced in advance.

Basic support is included in every platform subscription and is delivered during business hours (Monday to Friday, 9:00–18:00 CET) via live chat, email or video call.

9. Confidentiality

Both parties agree to treat as confidential all information they become aware of in the course of the contractual relationship and not to disclose it to third parties without prior written authorisation. This obligation shall survive termination of the contract for a period of 3 years.

10. Limitation of liability

OSIGC shall be liable for direct damages arising from breach of its contractual obligations, with a maximum cap equal to the amount actually paid by the Client in the 12 months prior to the event giving rise to the claim. OSIGC shall not be liable in any case for indirect damages, loss of profit, loss of business, or data loss attributable to the Client or third parties.

OSIGC shall not be liable for incidents arising from acts of God, force majeure, failures of telecommunications providers or third-party integrated services, or misuse of the platform by the Client.

11. Term, renewal and termination

Subscriptions have an indefinite term unless otherwise agreed, and renew automatically for periods equal to the contracted cycle. The Client may cancel at any time from the control panel or by emailing info@osigc.com. Cancellation will be effective at the end of the current cycle. No refund of invoiced amounts will be issued except where a defect attributable to OSIGC exists.

OSIGC may terminate the contract immediately in the event of repeated non-payment, fraudulent use of the service or any other serious breach not remedied within 15 days of notice.

12. Data protection

Personal data processing is governed by the Privacy Policy. Where OSIGC processes personal data on behalf of the Client (for example, CRM contacts), it acts as a processor under Article 28 of the GDPR, and the corresponding data-processing agreement will be signed.

13. Changes

OSIGC may amend these terms for technical, legal, commercial or service-related reasons. Material changes will be notified to the Client at least 30 days in advance. If the Client does not agree with the changes, they may terminate the contractual relationship before the changes take effect.

14. Governing law and jurisdiction

These terms are governed by Spanish law. Any dispute arising from their interpretation or application shall be submitted — with express waiver of any other venue to which the parties might be entitled — to the Courts of the city of Madrid. For consumers, this clause shall apply only to the extent permitted by mandatory applicable law.